VoIP Project Questionnaire

In order for Hardware.com to assist you with your VoIP requirements, please complete the following short questionnaire. After submitting the questionnaire an Account Director will contact you directly within 24 hours of receipt (Monday through Friday), to further discuss your requirements and to propose a suitable solution.

*Indicates required fields

Contact Details

 

Contact Name *

 

Company

 

Telephone Number *

 

E-Mail Address *

Background

Business drivers for migrating to VoIP can include: greenfield sites, end-of-life PBX systems, high maintenance and support costs, business application integration, and reduction in call charges.

Reasons for migrating to VoIP *

 

Details of existing phone system *

 

Is the existing phone system owned or leased?

 

Are there any limitations of the current system?

 

What are the timescales for this project? *

 

Has budget been approved for this project?

Requirements Summary

 

No. of sites *

 

No. of users *

 

No. of voicemail seats *

Analogue devices can include; fax machines, modems, intercom systems, and analogue handsets.

No. of analogue devices *

Softphones are PC or laptop based applications that provide all the functionality of a traditional desk phone. Softphones are primarily aimed at remote workers or tele-workers.

No. of softphones

 

No. of wireless handsets

 

Is a reception console required?

Extension mobility is the ability to log into any IP handset with a username and PIN and thereby retrieving your individual profile on any phone. Extension mobility is great for hot-desking and collaboration environments.

Is extension mobility required?

Please provide information on any other requirements that the VoIP solution must meet.

Any other requirements?

PSTN Requirements

Please provide information on the PSTN connection that will be used for sending and receiving external calls to and from the PSTN, e.g ISDN2, ISDN30, FXO etc.

Circuit Type *

 

No. of circuits *

 

Will new circuits be installed for VoIP project? *

Infrastructure

Power over Ethernet (PoE) is the ability of the LAN switch to provide power to IP handsets over standard Cat5/6 cabling, thereby eliminating the need for external power supplies.

Do existing LAN switches support Power over Ethernet (PoE)? *

Quality of Service (QoS) is an essential pre-requisite for any successful VoIP installation. QoS is deployed on LAN switches to prioritise voice traffic over data traffic, and to manage congestion and other LAN issues that could affect voice quality.

Do existing LAN switches support Quality of Service (QoS)? *

For multi-site environments, inter-site calls can be carried over the IP WAN thereby eliminating call charges between offices. This requires a managed, QoS enabled WAN infrastructure e.g. MPLS, to ensure reliable voice quality.

For multi-site projects, is there a private WAN infrastructure?

With centralised deployment models, all call processing is done at the central site and remote sites depend on the availability of the central site in order to make and receive calls. Centralised deployment models offer benefits in terms of simpified management and reduced setup costs. Distributed call processing provides greater resilience but can require additional hardware and software and can be more complex to administer.

For multi-site projects, is a centralised or distributed model required?

Redundancy

Because telephony is a business critical application, resilience can be a key requirement for many projects. Resilience can be achieved at application, server and network levels depending on requirements.

Is hardware based redundancy required? *

It is recommended that key components of the VoIP system e.g. call processing servers, PoE switches, voice gateways etc. are backed up by Uninterruptable Power Supplies (UPS) in order to provide continued operation in the event of a power outage.

Will servers and switches be backed up by UPS?

Technical Services Support

Hardware.com can provide technical services throughout the entire VoIP project lifecycle including pre-qualification, design and planning, installation, training, and on-going support and maintenance. Hardware.com consultants are Cisco accredited and specialists in Cisco VoIP solutions.

Design & Planning

Hardware.com can provide technical services throughout the entire VoIP project lifecycle including pre-qualification, design and planning, installation, training, and on-going support and maintenance. Hardware.com consultants are Cisco accredited and specialists in Cisco VoIP solutions.

Installation

Hardware.com can provide technical services throughout the entire VoIP project lifecycle including pre-qualification, design and planning, installation, training, and on-going support and maintenance. Hardware.com consultants are Cisco accredited and specialists in Cisco VoIP solutions.

Training

Hardware.com can provide technical services throughout the entire VoIP project lifecycle including pre-qualification, design and planning, installation, training, and on-going support and maintenance. Hardware.com consultants are Cisco accredited and specialists in Cisco VoIP solutions.

On-going Support

NOTE: Hardware.com respects your privacy. This information is for internal use only and will never be sold, rented or leased to others.