The Smartpac Advantage

When considering who to contract for your critical systems support, which is more important – the engineer who arrives first, or the engineer who fixes it first? Most companies support offerings promise a certain service level, like 4 hour onsite response. But, read the fine print – the guarantee is to show up – not fix your equipment.

Smartpac delivers critical maintenance services in a different, more responsive way. Our network of national offices is staffed with highly trained engineers and stocked with every part necessary to fix your equipment. Unlike other companies, we can quickly arrive at your site with not only the knowledge to fix your equipment, but the parts as well.

Check out what Smartpac has to offer and compare it to your current provider:

Coverage Feature	Why It Is Important	What Smartpac Provides	Your Provider
Local brick and mortar service centers	A secure, local presence ensures your service contract will not be “here today, gone tomorrow”.	A network of more than 35 locations that can reach 90% of the country in 2 hours or less.	?
Competent, highly trained, available engineers	When a system is down, it is critical that the engineer has the knowledge and experience necessary to analyze and fix the issue in the shortest time possible.	Each Smartpac engineer is highly skilled and experienced in his area of expertise. In addition to industry accreditations, each has training from the OEMs and an ongoing program of study to enhance and reinforce his skills.	?
Local, on-site spares	The most important factor of any service plan is when the equipment is back up and running. All the technical knowledge in the world is useless without the parts needed to fix the problem.	Your systems are replicated part for part in our service centers. Our response time guarantee is ON-SITE with ALL needed parts.	?
24X7 on-shore call center	Logging a service call at 3:00 AM should not be hampered by a language barrier.	Smartpac utilizes an on-shore 24X7 call center that has immediate access to your contracts AND engineers.	?
Contract and Asset Management	Large and complex enterprises require easy to use tools that comprehensively manage their assets including hardware, software, and contracts.	Every Smartpac customer receives free access to a sophisticated asset management system that integrates with our own.	?
Value	Poor or inadequate service at a low price is no value, and puts your company at risk.	Smartpac services provides a level of service higher than the manufacturers at a savings of 30-40% off their list prices.	?