Coverage Levels

When evaluating hardware service levels, ask yourself:

• Will my system be used to run critical functions that require a high level of availability?
• Will system downtime be a serious problem for the users?
• How do system outages affect your relationship with your customers or suppliers?

Smartpac gives you fast resolution, high uptime, increased productivity, and lower costs. Our commitment is to fix the problem right, the first time. We offer a customizable portfolio of aggressively priced Same Day and Next Business Day Response services for customers using their systems for time-sensitive operations or critical business functions.

Service Level	Response Time	Recommended for:
Mission Critical	7X24 4 Hour Response	Mission Critical high availability business and data center systems
Critical	5X12 4 Hour Response	Extended business day operational systems crucial to business success
Select	5X9 Next Business Day	Test, Development, and backup systems
Shared	Next Business Day Parts Replacement	Customers who have sufficient on staff technical resources to troubleshoot and repair their own equipment
Custom	Custom Coverage	Customers that require a unique or hybrid approach to their maintenance