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Smartpac is the service division of Hardware.com and provides a wide range of technical services including product repair, professional services and hardware maintenance. Smartpac is a suite of services that offers responsive, independent support through a nationwide network of local offices. The unique Smartpac methodology reduces the high costs of maintenance, hardware repair, and professional services, while exceeding manufacturers’ support levels.

Smartpac Support provides a packaged maintenance and support agreement that gives you the assurance that should the worst happen, we will be there to assist you and resolve your problems, as quickly as within 4 hours.

With Smartpac Support we allow you to cover equipment from multiple manufacturers under one contract which saves you both time and money.

Smartpac delivers mission critical expertise for your entire datacenter. Our specialists are seasoned experts in the systems we support. Services are available as part of a monthly contract, hourly, or as your particular situation dictates.
Smartpac Support offers the following key benefits:

  • Support for new and refurbished product support
  • Multi-vendor product support
  • Single contract for various levels of support
  • Single point of contact for continuity of support
  • Lower cost than Cisco SMARTnet, IBM Global Services, SUN and HP Carepaq
  • Easy to manage
  • National Footprint
 
 
 
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Smartpac Support Brochure

 
 
NEWS... Smartpac openly competes with the manufacturers’ service offerings and delivers benefits to your budget every time we are involved.
“Our research indicates that robust, credible hardware Maintenance competition will typically reduce the incumbent Vendor’s original bid by more than 20%, or save more than 40% by outsourcing to reliable Third Party Maintainers.”
Gartner, ISMM Market Study March, 2004
 
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866-408-9273
Email

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